Frequently Asked Questions

Are My Hued Mind pieces handmade?

Yes. Our pieces are designed and carefully handmade in Portugal. Due to the handmade process, slight variations in colour, pattern, texture or finish may occur, making each piece unique.

Do you ship across Europe?

Yes. We ship across Europe. Available delivery options and any applicable shipping costs are shown at checkout. Shipping within Portugal is free.

How long does delivery take?

Delivery times depend on the destination and shipping method. Estimated delivery information is provided during checkout. Once your order has been dispatched, you will receive the relevant shipping information.

How should I care for my jewellery?

To keep your jewellery looking its best, avoid prolonged contact with water, perfumes, creams and other chemicals. Store your pieces in a clean, dry place and handle them with care.

How should I care for resin and polymer clay jewellery?

Handle resin and polymer clay jewellery with care and store it in a clean, dry place when not in use. Avoid prolonged contact with water, perfumes, creams, alcohol and household chemicals. Keep pieces away from excessive heat and prolonged direct sunlight, and avoid bending, dropping or scratching them. Clean gently with a soft, dry or slightly damp cloth and avoid abrasive cleaners.

How should I care for resin gypsum decorative pieces?

Resin gypsum pieces should be handled with care and are intended primarily for decorative use. Avoid dropping or knocking them against hard surfaces, as this may cause chips or damage. Keep them away from prolonged contact with water and excessive moisture. Clean gently with a soft, dry or slightly damp cloth and avoid abrasive cleaners or harsh chemicals.

Can I return or exchange an item?

Yes. Returns are accepted in accordance with our Return and Refund Policy. Please check the policy before returning an item for information about eligibility, time limits and return conditions.