Return & Refund Policy

Last updated: 18 August 2026

At My Hued Mind, each product is prepared and packed with care. We want you to be happy with your purchase while maintaining clear and fair conditions for returns, refunds and product-related concerns.

1. Change of Mind – 14-Day Return Period

For eligible online purchases, you have 14 days from the date you receive your order to inform us that you wish to withdraw from your purchase. Before returning any product, please contact us at contact@myhuedmind.com and wait for the return instructions. After notifying us within 14 days, the product must be returned within the applicable legal return period. We do not offer voluntary change-of-mind returns beyond the statutory withdrawal period.

2. Condition of Returned Products

Products must be handled with reasonable care while in your possession. You may inspect a product only to the extent reasonably necessary to establish its nature and characteristics. You may be responsible for any reduction in value resulting from handling beyond what is necessary for this purpose. Products showing damage resulting from use, improper handling, impact, scratching, inappropriate storage, or failure to follow our Product Care Instructions may therefore be subject to an appropriate reduction in the refund, where permitted by applicable law.

3. Earrings and Hygiene Seal

For hygiene reasons, earrings are supplied with a hygiene seal. Earrings for which the hygiene seal has been removed, broken or tampered with cannot be returned under the change-of-mind right where the statutory hygiene exception applies. Please inspect the earrings visually and ensure that you wish to keep them before removing or breaking the hygiene seal. This restriction does not affect statutory rights relating to a genuine lack of conformity.

4. Return Shipping Costs

For change-of-mind returns, the customer is responsible for the direct cost of returning the product, unless otherwise required by applicable law. We recommend using an appropriate and trackable shipping method. My Hued Mind cannot be responsible for returned parcels until we receive them. Please contact us before sending items. Items sent back without prior notice cannot be processed.

5. Returns That Do Not Meet the Return Conditions

All returned products will be inspected upon receipt. If a return does not meet the applicable return conditions—for example, an earring returned with a removed or broken hygiene seal where the hygiene exception applies—we will contact the customer and explain the reason. Where no refund is due, and the customer wishes to have the product sent back, the cost of sending the product back to the customer will be borne by the customer. We will contact the customer to arrange the applicable shipping cost before dispatch.

6. Refunds

Once the returned product has been received and inspected, we will notify you of the outcome. Where a refund is due, it will be made using the same payment method used for the original transaction, unless expressly agreed otherwise and provided this does not result in additional costs to the customer. We may withhold the refund until we have received the returned goods or the customer provides evidence that the goods have been sent back, as permitted by applicable law. No administrative or restocking fee is charged for exercising the statutory right of withdrawal.

7. Inspection on Delivery

We recommend inspecting your order carefully as soon as it is received. Any visible damage, breakage, incorrect item or other apparent issue should preferably be reported to us within 7 days of delivery, together with a description and clear photographs of the product and, where relevant, its packaging. Failure to report an apparent issue within this period may be taken into account when assessing a later claim concerning the condition of the product at the time of delivery. The 7-day notification request does not limit any mandatory statutory rights relating to a genuine lack of conformity.

8. Damage, Use and Product Care

Damage or deterioration resulting from normal wear and tear, accidents, impact, dropping, scratching, misuse, inappropriate storage or failure to follow the Product Care Instructions is not considered an initial product defect. This includes, where applicable, inappropriate exposure to water, moisture, excessive heat, prolonged sunlight, perfumes, alcohol, creams or other chemicals. Please refer to our Product Care page for the care instructions applicable to your product. My Hued Mind may request photographs, relevant information and/or inspection of the product when assessing the cause of a reported problem.

9. Handmade Products and Natural Variations

My Hued Mind products are handcrafted, and individual pieces may therefore show small variations in colour, pattern, texture, dimensions or finish. These minor variations are characteristic of handmade production and make each piece unique. They are not considered defects provided that the product remains consistent with its description and essential characteristics.

10. Materials and Individual Sensitivities

Materials and components used in My Hued Mind products are selected with care, and relevant material information is provided in the product description where applicable. Individual reactions to metals and other materials can vary from person to person. Customers with a known sensitivity or allergy to a particular material should review the product information before purchasing and contact us if further information is required. An individual sensitivity to a material does not, by itself, mean that the product is defective, provided that the product complies with its stated composition, characteristics and applicable safety requirements.

11. Defective or Non-Conforming Products

The statutory rights applicable to genuinely defective or non-conforming products remain unaffected by this policy. Where a problem is reported, My Hued Mind may assess the product and the circumstances to determine whether the issue constitutes a lack of conformity or results from subsequent use, normal wear and tear, accidental damage, improper handling or failure to follow the Product Care Instructions. This Policy does not provide any additional commercial warranty beyond the rights required by applicable law.

12. Contact Us

Before returning a product or if you have any questions regarding a return, please contact us:

Email: contact@myhuedmind.com
Website: myhuedmind.com